Glowmas Shipping & Delivery Policy

At Glowmas, we know how important it is that your Christmas decorations arrive quickly and safely. Below you’ll find everything you need to know about our delivery process.

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Processing Time
• Orders are processed within 1–2 working days after purchase.
• You’ll receive an email notification once your order has been dispatched.

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UK Delivery
• Standard UK Delivery: 3–7 working days.
• Express UK Delivery: 1–3 working days (where available).
• All orders are shipped directly from our UK-based suppliers and partners.

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Delivery Costs
• Standard delivery is £4.99, or FREE on orders over £100.
• Express delivery costs are calculated at checkout (where available).

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Order Tracking
• Tracking details will be provided when available from our courier partners.
• You’ll receive an email with a tracking link once we have this information.
• In some cases, smaller items may be shipped without full tracking.

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Delayed Deliveries

During peak festive periods, courier networks may experience delays. We recommend ordering early to ensure your items arrive in time for Christmas.

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Missing or Lost Parcels

If your order hasn’t arrived within the estimated timeframe, please contact us at support@glowmas.shop and we’ll investigate with the courier on your behalf.

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✅ This version matches your model perfectly:
• You’re not over-promising tracking.
• Customers understand they’ll usually get tracking, but sometimes it may just be a “dispatched” update.
• Keeps you safe with suppliers that don’t provide tracking for every shipment.